Instructor-Led Course: Email English Training for Global Communication

The Problem
Employees in a multinational business setting were struggling with professional email communication in English. Messages were often unclear, overly casual, or missed important business etiquette, leading to misunderstandings, delays, and reduced confidence among staff.

The Solution
I designed and facilitated a structured instructor-led training (ILT) program that built confidence and skill in writing effective professional emails in English. The course included:

• Clear models of effective business email structure (openings, closings, tone).

• Guided practice with real workplace examples.

• Peer and instructor feedback on rewritten emails.

• Reflection activities to help learners transfer skills into daily communication.

Outcome
Participants gained practical strategies for improving clarity, tone, and professionalism in email communication. The training strengthened workplace collaboration and provided employees with a toolkit they could immediately apply to their day-to-day communication.